Starting October 2021
Delivered virtually via Zoom, in collaboration with Wyman Associates
To develop trust, confidence and capabilities in virtual leadership to maximise team performance.
A programme of Masterclasses which individuals can attend as a programme or can pick and mix to attend any combination according to their leadership development needs.
In all these sessions, participants will have the opportunity to learn about good leadership and management techniques, and explore ways in which they can optimise their team’s performance and create a plan for sustained improvement.
Participants will leave with an enhanced understanding of themselves and how to effectively lead in a virtual environment
Developing Trust in the Virtual Environment
- Trust between team members is critical for good performance. In this session we explore models of vulnerability trust and how members of a team can optimally relate to each other in the virtual space. The virtual environment can complicate the generation and maintenance of trust. The usual daily face to face exchanges between team members which creates team cohesion is missing, and extra effort is required to have effective communication.
- From this session participants will gain an understanding of the leader’s role in creating an inclusive environment where trust can flourish and develop a personal plan to implement and sustain improvements
Managing Conflict in the Virtual Environment
- Conflict, disagreements and misunderstandings will happen, often triggered by unforeseen events. In this session we will consider how team members can have honest conversations and manage conflict productively.
- We will explore how the virtual environment can both hinder and enhance conflict resolution.
- Participants will also gain an understanding of what can trigger conflict, and how they can apply a simple model, that can help understand and resolve conflict whatever the environment.
Getting the best from people in the virtual environment
- In current times, the job of the leader has been described as ‘comforter in chief’ (NatWest Bank). This requires a different skill set and high levels of emotional intelligence. Managing performance and getting the best from people in a virtual environment can seem awkward and ineffective, especially where important messages need to be delivered. Having a clear set of criteria available for the leader and the performer can be helpful.
- In this session, participants will explore these issues and take away some practices that help manage performance conversations, that ensure good understanding of expectation, and good results, from their people.
Showing up as my best self in the virtual environment
- How you are seen and experienced in your role as a leader can influence outcomes across the board. “Who are you as a leader?” and “Why should anyone be led by you?” can be difficult questions to answer.
- In this session participants will look at their values, their strengths and their essence, and the proposition they bring as a leader. They will learn to increase their self-awareness and show up as the best version of themselves.
Facilitators – Wyman Associates
Wyman Associates have developed a suite of programmes, based on the pioneering work of author and teacher Nancy Kline. Her “Thinking Environment” approach creates the conditions for people to think independently for themselves: inclusive, enlightening and emboldening spaces where people get to say what they really think, and others actually listen.
Mitzi Wyman began her career as a solicitor but her interest in people led her to re-train in Organisational Psychiatry and Psychology and later become a coach, facilitator, and teacher of Nancy Kline’s Thinking Environment methodology.
Mitzi has been Non-Executive Director in the NHS, a senior consultant at the Kings Fund and member of its Patient and Family Centred Care Faculty and has now been supporting leaders and teams for over 20 years. Her focus is creating inclusive environments where true engagement, intellectual honesty, trust, and transparency are expected and the norm. Her clients include the Cabinet Office and Judicial Office where she seeks to ignite fresh independent thinking at the heart of public service.
Mitzi is Founder and Chair of the International Centre for Inter-Generational Equity, is an Ambassador with the International Integrated Reporting Council, an influential global coalition transforming the way organisations do business, and a founder member of the HFMA’s Sustainability Committee. She has a particular interest in inclusion and uses her lived experience to enable conversations around difference, helping others to access the wisdom, compassion and courage that is inherent in their own story.
Ray Lamb’s passion is working with leaders and senior teams, supporting them to think for themselves, understand their system and uncover new possibilities for their lives and organisations. He has a pragmatic approach whilst at the same time, encouraging access to high level thinking, radical ideas etc. He believes that clarity of purpose, identity & values are crucial for leaders and their teams in all organisations. He has many years of experience as a leader in a corporate context, before focusing on executive, leadership and management development as a consultant, coach / facilitator worldwide during a period of intense global corporate change.
He is a member of ICF and accredited as a Professional Certified Coach. He has studied with Nancy Kline and is accredited as a Time to Think coach. He is also a graduate of the Business Coaching Programme from Corporate Coach U. At a personal level he is proud to support and volunteer as a crisis counsellor at ‘Shout’ Crisis Textline UK – a service in partnership with Mental Health Innovations.
Gill is a nurse by background who has held several senior management roles in a variety of NHS and private organisations. As an independent consultant, facilitator and systems leader, she specialises in bringing teams together to improve outcomes through working with individuals. She is passionate about improving individuals’ potential and works at all levels to achieve this.
Gill is particularly experienced at working with staff in Primary Care organisations often helping organisations in a fragmented system value their most precious resource – staff. She is adept at helping professionals and leaders make sense of complexity so that they can manage the landscape and politics to deliver high quality of care.
Gill was Director of General Practice Nursing at Londonwide Local Medical Committees establishing leadership forums for General Practice Nurses and Practice Managers in London.
Gill currently leads the GPN programme for Capital Nurse and NHSE / I (London) working on workforce initiatives, chairs the Capital Nurse GPN retention sub-group, leads on the development of non-clinical staff in a CCG and is supporting stakeholders to optimise student nurse placement capacity in an STP area.
Rita was a qualified internal coach and mentor in the NHS for many years and held numerous posts in the NHS, including in commissioning, community and mental health services, ten years of which were at Board level. In 2016, she left her substantive role as a CCG Chief Officer and established a Coaching and Leadership Development practice. In her new life, she works with individuals and organisations to help them find their why and navigate the complex systems in a way that gives them purpose, agency, and joy. In this work, she can blend lived experience of working in health and care systems with skills in facilitation, coaching and team development
Gillian Fawcett balances the role of public policy, strategy, and finance consultant with leading a new virtual organisation ‘Public Finance by Women (PFW)’, a global network established to support career development and promote gender equality in public finance. This supported by an active international advisory group of 30 people drawn from 15 countries.
Previously, she was head of International at the Chartered Institute of Public Finance & Accountancy (CIPFA) responsible for leading CIPFA’s international strategy including thought leadership, research and international advisory for finance professionals working in public services, including the health sector. Much of this work was delivered remotely and required engagement from senior leaders in governments, academia, and the donor community.
Before joining CIPFA, she was head of public sector at ACCA Global, leading their international public strategy across the 90 countries. Gillian also has experience of being head of policy at the Audit Commission and head of finance of the Scrutiny Unit in the House of Commons leading a team that supported the full complement of select committees.
Register your place:
To obtain a place you will need to register by clicking on the preferred dates outlined above, the dates are hyperlinked to our booking system.
Places will be allocated on a first-come, first-served basis. Once registered, your place is confirmed.
There is no fee to attend, by registering you will be signing up to a cancellation charge of £150 for non-attendance unless you notify us by emailing leadership.SW@leadershipacademy.nhs.uk 10 working days in advance of the event date or your attendance is deputised.