NEW OFFERS – Primary Care

Evolving an OD Mindset in Primary Care

Target Audience

Those working in primary care transformation – especially practice managers, who find themselves needing to lead change efforts in their own practices/organisations and beyond – and who want to broaden their own understanding of OD and how they can apply it to their work.

Aims and objectives

  • Develop an understanding of your role as an agent for change
  • Understand what an OD mindset is and how it can help our work
  • Develop an understanding of ‘self as instrument’
  • Explore and gain practice in a range of OD tools and techniques
  • Using an OD approach to facilitate change, and impact the system

Participants will develop

  • An understanding of what OD is, a framework of theory to support it – and a plan as to how it can help them in their role
  • An understanding of different approaches to change – and an understanding of why change management often doesn’t work
  • An understanding of how their own personality can both help them and get in the way in their work
  • We also focus on building confidence in people and recognising the value of their experience and insights.
  • Having an OD mindset allows people to have a wider range of options when they’re trying to influence or bring about change, and will enable people to plan their work differently and bring a different perspective to their work.

Programme Dates

We are delighted to offer two cohorts for this short programme:

  • Holiday Inn Bristol Filton, Thursday 21 and Friday 22 February 2019
  • Newton Abbot Racecourse, Tuesday 12 and Wednesday 13 March 2019

Express an Interest:

Deadline: 5pm, Friday 18th January

Essence of Leadership Series

Target Audience

All leaders working across Primary Care.

Series objectives

  • For emerging leaders to develop confidence and capability in their individual leadership style
  • Increase self-awareness as a leader
  • Develop capability and confidence as a new or emergent leader
  • Acquire leadership skills and knowledge
  • Provide an opportunity to practically apply the skills and knowledge in a safe environment

Series modules

Using Emotional Intelligence

Monday 18th February, 10.00-16.00, South West House, Taunton TA1 2PX – BOOK NOW

  • What is Emotional Intelligence?
  • The importance of Self Awareness – gaining a better understanding of ourselves and others.
  • The Relevance of E.I to leadership – managing our own internal reactions and resources, and getting the best from others.
  • E.I Leadership Styles – Goleman’s 6 styles
  • Leadership ‘Flex’ – The importance of flexing styles and approaches to get the best from relationships and teams.

Healthy Conversations

Monday 11th March, 10.00-16.00, South West House, Taunton TA1 2PX – BOOK NOW

  • Individual and Team Performance – the importance of behaviours.
  • Identifying and challenging the ‘Peaks and the Dips’.
  • Blockers to healthy conversation.
  • State Management – Navigating the emotional reactions we may have (and also encounter).
  • Building rapport.
  • Constructive feedback, delivering assertive yet respectful ‘challenge’.

Resilience and Personal Impact

Thursday 4th April, 10.00-16.00, South West House, Taunton TA1 2PX – BOOK NOW

  • Stress or pressure? Recognising and understanding how different people react.
  • Ways to manage pressure.
  • Optimising personal resilience: how our brain works – recognising and managing your ‘inner chimp’ to get the best out of yourself and others.
  • Energy Management: understanding the importance of managing personal energy as key to high performance.
  • Leading others: recognising the leadership skills and attributes for building and leading resilient teams during periods of change.

Creativity and Innovative Working

Wednesday 24th April, 10.00-16.00, South West House, Taunton TA1 2PX – BOOK NOW

  • What is Creative Thinking?
  • When & Why do we need to be Creative? – The Operational World of organisations vs Creative World.
  • Where can we be creative in Healthcare settings?
  • Creativity & the Innovation ‘Process’.
  • Practising Creative methods & behaviours – looking at problems from fresh perspectives, characterising the worlds of those new perspectives.
  • Suspending the ‘critical mind’ to be in a Creative state
  • Bringing new ideas to life – making possibilities ‘real’.

Managing Change

Wednesday 1st May, 10.00-16.00, South West House, Taunton TA1 2PX – BOOK NOW

  • Reactions to Change: understanding how and why people react differently to Change.
  • Leading change: Theory E and Theory O.
  • Creating engagement: developing techniques to effectively engage and support staff throughout extended periods of change.
  • The 8-steps to successful change: how to plan and manage successful change initiatives.
  • Dealing with resistance: identifying strategies to manage both resisters and players.
  • Communicating Change.

Influencing in a Systems Context

Wednesday 22 May, 10.00-16.00, South West House, Taunton TA1 2PX – BOOK NOW

  • The new realities – greater systems working and complexity in healthcare settings – what does this mean for how we work?
  • The Systems Challenge – making plans for greater connectedness and collaboration in our work.
  • Stakeholder Mapping – who do we need to work with and how will they respond to our approaches?
  • Power Bases – how to leverage the right type of influence.
  • Communication styles and influence.
  • Strategic Influencing – a four stage model to creating consensus and building closer connections.

Developing Leadership in Primary Care Programme

This five day programme, delivered over five months has been designed to develop current and future leaders in primary care to build confidence and increase self-awareness, whilst applying newly acquired knowledge of leading inclusively with compassion. The programme will also build a comprehensive picture of the wider Health and Social Care environment providing an opportunity for participants to apply the practical elements of collaborative leadership.

Target Audience

  • Practice Managers
  • GPs and GP Leaders
  • Those individuals aspiring to a leadership role within Primary Care

Programme content

  • What is leadership?
  • Leadership styles
  • The current NHS system and the challenges for general practice
  • Influencing and negotiation skills
  • Leading and managing change in general practice
  • Habits of successful primary care managers
  • Coaching skills for leaders and managers
  • Emotional Intelligence
  • Inclusive team working and quality improvement

Outcomes include participants being able to:

  • Improve the effectiveness of their teams
  • Improve the patient experience through excellent leadership
  • Feel competent, confident and motivated to build on their existing leadership skills
  • Understand leadership styles and approaches and how to use them
  • Understand and know how to engage in the wider health and social care system

Programme dates, times and venue

  • Thursday 21st March 2019, 9.30 – 4.30, South West House, Taunton
  • Tuesday 9th April 2019, 9.30 – 4.30, South West House, Taunton
  • Tuesday 21st May 2019, 9.30 – 4.30, South West House, Taunton
  • Thursday 13th June 2019, 9.30 – 4.30, Taunton venue tbc
  • Tuesday 2nd July 2019, 9.30 – 4.30, Taunton venue tbc

 Express an Interest here:  

Deadline: 5pm, Friday 18th January

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Latest issue: Leadership Outlook January-February 2020  

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Contact us

NHS South West Leadership Academy
South West House
Blackbrook Park Avenue
Somerset TA1 2PX

Telephone: 01454 252719



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