Leading with Compassion

Friday, April 4, 2014
10:00 to 16:00

“As Chief Nursing Officer for England, I want to make sure we give our patients the very best care with compassion and clinical skill, ensure pride in our professions and build respect. The response from staff since my appointment has confirmed that nurses, midwives and care staff feel the same. The actions set out in this vision and strategy, which has been developed with you, will change the way we work, transform the care of our patients and ensure we deliver a culture of compassionate care.”

Jane Cummings, Chief Nursing Officer for England
NHS Commissioning Board

An Invitation

Exploring the ethic of compassionate service as leaders

Compassion in Practice is the new three year vision and strategy for nursing, midwifery and care staff. The vision was underpinned by six fundamental values: care, compassion, competence, communication, courage and commitment - with six areas of action to support professionals and care staff to deliver this excellent care.

As leaders you have accepted the responsibilities to deliver high quality, compassionate care in order to achieve excellent health and wellbeing outcomes, by building on the enduring values, pledges and rights of the NHS Constitution, expected by patients, the public and the NHS staff.

The Master Class session hopes to provide a process of reflection on the ethic of compassionate service, which underpins your leadership, in order to inspire your future attitudes and actions as a leader. Please would you come to the workshop with your preliminary answers to these two sets of critical outcome questions?

1 .Your ethic.

  • What are the ethical foundations as a leader for the NHS
  • What principles[1] guide your leadership for the NHS?

2. Your action.

  • What, in reality, are the prime problems[2], which prevent you delivering the Compassion in Practice aspirations?
  • Ideally, what would the solutions look like when these problems are solved?
  • What is the action you will take to move from each problem to its ideal practical solution?
  • Who will help you implement your action?
  • By when?

The prime process of the workshop is one of focused, reasonable, creative and innovative thinking, stimulated by the each individual’s participation in collaboration with others, in order to help each leader decide what action they will implement.

Chris Keeble[3] will help contribute to the thinking into action [www.chriskeeble.co.uk]. He has worked extensively with NHS, Government Agencies and the private sector.


[1] A fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain of reasoning.
[2] A ‘problem’ is a matter in which it is difficult to decide the best course of action; unlike a ‘challenge’ which is a summons to deal with the contested difficulty.
[3] A graduate of the Royal Military Academy, Sandhurst, Chris received the Distinguished Service Order for his command of the elite Parachute Regiment in the Falklands War. In 1986 he started his consultancy into practical ethics and has served clients in Europe, USA, Russia and the Middle East. He is a Supernumerary Fellow, Harris Manchester College, The University of Oxford.